Cancellation & Refund Policy

Trip cancellation & medical insurance

Trip cancellation/interruption and medical travel insurance is the best for your peace of mind, and to avoid any financial hardship that an unexpected cancellation, interruption or medical emergency could cause, we strongly recommend travel insurance.

Vertical included, guarantees & refunds

Each day, we measure the vertical amount of skiing or riding you achieve in meters. The cost of your trip includes a certain amount of skiing and riding.

Vertical included

Every snowcat trip includes a certain amount of vertical meters based on the length of your trip,  and/or the program you’ve selected; this is referred to as Vertical Included.

One of the most frequently asked questions we get about this is, ‘How likely is it that I’ll ski more than my Vertical Included and need pay for more metres?’ The answer is…it’s tough to say! It all depends on your group, the weather, the type of trip you’ve booked, etc. Broadly speaking, if you’re in a fast, hard-charging group that skis every single day to the absolute max from first ride to last, you’re more likely to go over. If you’re in a relaxed group or if you tend to come back to the hotel early, you’ll likely be under.

Vertical guarantee

We also guarantee that you’ll have the opportunity to ski a predetermined number of vertical metres per trip. This is referred to as the Vertical Guarantee. It is minimum 2500 meters per day

If you do not reach your Vertical Guarantee due to operational factors such as an inability to ride due to poor weather or mechanical breakdown, we will provide you with a refund. The refund is calculated based on the difference between the Vertical Guarantee and the meters that you actually skied during your trip.

Eskimo will not issue refunds if you do not reach your Vertical Guarantee due to injury, illness, accidents, ski ability or personal choice, e.g., because you choose to stay at or return to the lodge and not ski).